Refund Policy
Refund and Exchange Policy
At Bright Pages Studio, we design joyful, high-quality stationery and goods to inspire creativity and positivity in your everyday life. Our products are made-to-order and shipped directly from our trusted production partners, ensuring the highest quality for you. Because each item is made specifically for your order, we are unable to offer refunds or exchanges unless there’s an issue with your purchase. Please see the details below for more information.
Refunds
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We’re happy to offer refunds in the following situations:
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Your item arrived damaged or defective.
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You received the wrong item.
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If this applies to your order, please contact us at hello@brightpagesstudio.com within 14 days of receiving your item. Include your order number and clear photos of the issue. Once we receive your request, we’ll review it and work with you to find the best solution, whether that’s a replacement, refund, or another resolution.
Exchanges
We only provide exchanges in cases where:
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Your item arrived damaged or defective.
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You received the wrong item due to a fulfillment error.
Because each item is made-to-order, we are unable to offer exchanges for reasons such as size, design, or color preferences. Please double-check product details before completing your purchase to ensure it’s the perfect fit for you.
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Non-Refundable Items
We are unable to offer refunds or exchanges for:
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Change of mind or personal preference.
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Incorrect personalization details provided by the customer.
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Contact Us
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We want you to be happy with your experience at Bright Pages Studio! If you encounter any issues with your order, please reach out to us at hello@brightpagesstudio.com within 14 days of receiving your item. We’re always here to help and will do our best to make things right!
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Last Updated: January 6, 2025